Terms of Sale

Effective Date: 1 December 2024

Welcome to The Pool Squad. By placing an order with us, you agree to the following terms and conditions of sale. Please read them carefully. If you have any questions or concerns, feel free to contact us at info@thepoolsquad.co.uk.

1. Definitions

  • “Company” refers to The Pool Squad.
  • “Customer” refers to the individual or business placing an order.
  • “Goods” refers to any products or services offered by the Company.

2. Orders

  • All orders are subject to acceptance and availability.
  • Once an order is placed, you will receive a confirmation email. This email confirms our acceptance of your order and forms a binding contract.

3. Payment

  • Payment must be made in full at the time of purchase unless otherwise agreed in writing.
  • All prices include VAT unless stated otherwise.
  • The Pool Squad provide multiple methods for payment, including Apple Pay, Google Pay and PayPal. By using these options, you agree to the payment providers terms and conditions of sale – available on their websites.

4. Delivery

5. Returns and Refunds

  • Customers may return goods within [21 days] for a refund or exchange, provided the goods are unused and in their original packaging.
  • Refunds will be processed within [7 working days] after receipt of the returned goods. Returns are subject to our approval after a thorough assessment of product(s) condition.
  • Return shipping costs are the responsibility of the customer unless the goods are faulty or incorrect.

6. Warranty and Liability

  • All goods come with a warranty. Contact us for more information.
  • The Pool Squad is not liable for damages arising from misuse, neglect, or failure to follow the instructions provided with the goods.

7. Cancellations

  • Orders can be canceled before dispatch by contacting us at info@thepoolsquad.co.uk.
  • If the order has already been dispatched, customers must follow the returns process.

8. Privacy

  • The Pool Squad collects and processes personal data in accordance with our Privacy Policy.
  • Your data will never be shared with third parties without your consent.

9. Governing Law

  • These terms and conditions are governed by the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For any questions, concerns, or assistance, please contact us at:
Email: info@thepoolsquad.co.uk

11. PortaSauna | HEX – The Portable Sauna – Full Package

The Pool Squad is selling this product on behalf of Golden Coast Ltd. As an approved reseller, our role is only to facilitate sales, not to engage directly with product handling or customer liability. Orders are subject to the Privacy Policy, Shipping Policy, Terms and Conditions and Refund Policy stated on the Porta Sauna website. Please note, purchases on The Pool Squad website can only be dispatched to the United Kingdom and no international shipping is available when making a purchase on our website.